ToS;DR

Users are provided compensation according to Upcloud's service level agreement for any unscheduled interruptions


Service: Upcloud
Status: APPROVED
Case: You are entitled to a refund if certain thresholds or standards are not met by the service
Changes: 5
Source: link
Author: (deactivated) (1) Suspended


For all unscheduled interruptions in the provision of the Services, which are due to hardware or telecommunications failures that last longer than 5 minutes, UpCloud shall offer compensation to the Customer.
The Terms of service state in the Service Level Agreement that "for all unscheduled interruptions in the provision of the Services, which are due to hardware or telecommunications failures that last longer than 5 minutes, UpCloud shall offer compensation to the Customer." Note that there are are situations that will be exempt from UpCloud’s service guarantee.


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We track editorial changes to analyses and updates to a point's status and display the previous versions here as part of an effort to promote transparency regarding our curation process.

Version 5: 2023-07-11 06:35:16 UTC by Deleted Suspended
Analysis updated
Version 4: 2019-02-12 19:35:08 UTC by skylarmt (713) Suspended
Analysis updated

Previous Status: PENDING

Updated Status: APPROVED

Version 3: 2019-02-11 01:46:51 UTC by (1555) Suspended
Analysis updated

Previous Analysis: Users are provided compensation according to Upcloud's service level agreement for any unscheduled interruptions

Updated Analysis: The Terms of service state in the Service Level Agreement that "for all unscheduled interruptions in the provision of the Services, which are due to hardware or telecommunications failures that last longer than 5 minutes, UpCloud shall offer compensation to the Customer." Note that there are are situations that will be exempt from UpCloud’s service guarantee.

Version 2: 2019-02-11 01:45:06 UTC by (1555) Suspended
Analysis updated

Previous Title: Users are entitled to a refund if certain thresholds or standards are not met by the service

Updated Title: Users are provided compensation according to Upcloud's service level agreement for any unscheduled interruptions

Previous Analysis: Generated through the annotate view

Updated Analysis: Users are provided compensation according to Upcloud's service level agreement for any unscheduled interruptions

Version 1: 2019-02-11 01:42:38 UTC by (1555) Suspended
Analysis created

Title: Users are entitled to a refund if certain thresholds or standards are not met by the service

Analysis: Generated through the annotate view

Status: PENDING